Managed Services

Outsourcing application maintenance and support services can be a smart choice for your business, providing a range of benefits that can help you optimize your operations and improve your overall efficiency. Here are some of the key benefits of outsourcing application maintenance and support services in points:

1. Cost savings

Outsourcing application maintenance and support services can be much more cost-effective than hiring an in-house team, as you only pay for the application maintenance and support services you need, without having to invest in full-time staff or infrastructure.

2. Access to specialized expertise

Application maintenance and support services companies have a deep understanding of the latest technologies, trends, and best practices in application maintenance and support, which means they can bring a wealth of knowledge and expertise to your company.

3. Improved efficiency

By offloading maintenance tasks to a third-party provider, you free up your in-house team to focus on more strategic projects and tasks, which can help you optimize your resources and improve your overall productivity.

4. Reduced downtime

Outsourcing application maintenance and support services can help you reduce downtime and improve application performance, which can have a positive impact on your business operations.

5. Up to date with the latest technologies and trends

Application maintenance and support services companies are constantly staying abreast of the latest developments in the industry, which means they can help you stay ahead of the curve.

6. Scalability

Outsourcing application maintenance and support services provides you with the flexibility to scale your application maintenance services up or down as your business needs change, without having to make long-term commitments.

7. Focus on core business functions

By outsourcing application maintenance and support services, you can focus on your core business functions while leaving the maintenance of your applications to the experts.
Digile's Next-Gen Application Maintenance and Support Services help to build operational resilience. 

Our Application Maintenance and Support services are:

Reliable

Our experts in the field of AMS will work to ensure that the services offered by your applications are always running efficiently and effectively. We achieve these through

  • Well defined program roles to drive excellence-based service delivery
  • Right Operational Models
  • Process Adherence of the highest quality
  • Speaking the language of the business users

Evolving

Our AMS experts are not content with just status quo. Its our belief to keep the AMS operation evolving at a constant clip. Some of our key strategies include

  • Shift Left- Move problems to areas where they cost less to solve
  • Eliminate – Constant problem management to ensure permanent fixes
  • Automate – usage of RPA and Bots to ensure minimal human intervention.

Assessable

Our AMS teams believe that measuring AMS dimensions enables us to assess health of the landscape and guide to effective engagements. The key elements measured are 

  • SLA / KPI based delivery models
  • Quantifiable Continuous Improvement
  • Measure Customer Satisfaction

Proactive

Our AMS principle is not reactive. We understand that AMS can be leveraged to increase customer satisfaction, reduce IT costs and provide better control for organizations 

  • Real time insights
  • Predictive Monitoring
  • In sync with larger ecosystems of the enterprise

In conclusion, outsourcing your application maintenance services to Digile can bring significant benefits to your business. With Digile’s well-defined program, you can expect excellence-based service delivery, adherence to high-quality processes, and experts who speak the language of your business. Moreover, an evolving team that employs strategies such as “Shift Left,” “Eliminate,” and “Automate” can ensure your AMS operation keeps pace with the latest industry trends. We measure AMS dimensions, including SLA/KPI based delivery models and customer satisfaction, which help you track your landscape’s health and guide your engagements.

Finally, we leverage real-time insights, predictive monitoring, and syncs with larger ecosystems that can increase customer satisfaction, reduce IT costs, and provide better control for your organization. By partnering with Digile, you can achieve a higher level of efficiency, productivity, and innovation in your application maintenance processes.

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