Introduction: This case study explores a real-world scenario where a client in the data center, education, and insurance sectors faced the challenge of managing 12 in-house Java applications that supported critical business functions. These applications needed to integrate with modern enterprise applications like Salesforce and ServiceNow through the TIBCO integration bus. The client sought a consolidated resource management approach to minimize risk, reduce costs, and ensure efficient support for their geographically diverse locations.
Challenge: The client faced several challenges in managing and supporting their in-house Java applications. These challenges included:
- Resource consolidation: The client needed to consolidate their resources in one location to optimize support and reduce costs.
- Geographic diversity: The client had locations spread across multiple regions, making it challenging to provide consistent and efficient support.
- Risk management: Ensuring the reliability and availability of critical applications while minimizing potential risks was a key concern.
- Cost optimization: The client aimed to reduce costs associated with application management and support without compromising quality.
Solution: To address the client’s challenges, Digile proposed a solution that leveraged offshore support centers in India and the Philippines. This approach provided the following benefits:
- Resource consolidation: By centralizing support functions in two offshore centers, the client could consolidate their resources, resulting in streamlined management and reduced costs.
- 24/7 support: With offshore support centers, the client gained round-the-clock support, ensuring that application issues could be addressed promptly, regardless of time zones.
- Risk mitigation: Digile’s experienced team implemented risk mitigation strategies to ensure the reliability and availability of critical applications. This included proactive monitoring, regular performance assessments, and disaster recovery planning.
- Cost-effective solution: Leveraging offshore centers allowed the client to benefit from the economies of scale and reduced labor costs associated with offshore support.
Results: The implementation of Digile’s managed services and integration solutions provided significant results for the client, including:
- Efficient application management: The dedicated team of 30 experts provided comprehensive support, integration, and enhancement services for the 12 Java applications. This led to improved application performance, reduced downtime, and enhanced overall efficiency.
- Increased support availability: The 24/7 support cycle ensured that the client received timely assistance, regardless of the time zone or location.
- Risk reduction: The implementation of risk mitigation strategies, including proactive monitoring and disaster recovery planning, minimized the impact of potential disruptions and ensured business continuity.
- Cost optimization: By leveraging offshore centers, the client achieved cost savings without compromising the quality of support and services provided.
Technology Used: The following technologies were utilized in the managed services and integration solution:
- Java programming language
- TIBCO integration bus
- Salesforce integration
- ServiceNow integration
Conclusion: Through the implementation of Digile’s managed services and integration solution, the client successfully addressed the challenges associated with managing and supporting their in-house Java applications. The utilization of offshore support centers in India and the Philippines allowed for efficient resource consolidation, 24/7 support availability, risk mitigation, and cost optimization. As a result, the client experienced improved application performance, increased support availability, reduced risk, and cost savings.