Introduction

This case study explores a real-world scenario where a client in the data center, education, and insurance sectors faced the challenge of managing 12 in-house Java applications that supported critical business functions. These applications needed to integrate with modern enterprise applications like Salesforce and ServiceNow through the TIBCO integration bus. The client sought a consolidated resource management approach to minimize risk, reduce costs, and ensure efficient support for their geographically diverse locations.

Challenge

The client faced several challenges in managing and supporting their in-house Java applications. These challenges included:

1. Resource consolidation: The client needed to consolidate their resources in one location to optimize support and reduce costs.
2. Geographic diversity: The client had locations spread across multiple regions, making it challenging to provide consistent and efficient support.
3. Risk management: Ensuring the reliability and availability of critical applications while minimizing potential risks was a key concern.
4. Cost optimization: The client aimed to reduce costs associated with application management and support without compromising quality.

Solution

To address the client’s challenges, Digile proposed a solution that leveraged offshore support centers in India and the Philippines. This approach provided the following benefits:

• Resource consolidation: By centralizing support functions in two offshore centers, the client could consolidate their resources, resulting in streamlined management and reduced costs.
• 24/7 support: With offshore support centers, the client gained round-the-clock support, ensuring that application issues could be addressed promptly, regardless of time zones.
• Risk mitigation: Digile’s experienced team implemented risk mitigation strategies to ensure the reliability and availability of critical applications. This included proactive monitoring, regular performance assessments, and disaster recovery planning.
• Cost-effective solution: Leveraging offshore centers allowed the client to benefit from the economies of scale and reduced labor costs associated with offshore support.

Technology Used

The following technologies were utilized in the managed services and integration solution:

1. Java programming language
2. TIBCO integration bus
3. Salesforce integration
4. ServiceNow integration