Job Summary:

We are looking for a highly experienced Siebel Order Management and Fulfillment Specialist to support and enhance our CRM and service delivery systems. The role focuses on implementing, customizing, and optimizing Siebel’s Order Management (OM) and Fulfillment modules to streamline end-to-end customer order processing and delivery.

Key Responsibilities:

• Design, configure, and support Siebel Order Management (OM) modules including Quote, Order Capture, Pricing, and Product Configuration.
• Implement and support Fulfillment processes, including order validation, orchestration, shipment tracking, and provisioning.
• Collaborate with business stakeholders to understand order lifecycle and fulfilment process requirements.
• Develop technical solutions to automate order flows and reduce order fallout.
• Handle complex product catalogs, pricing rules, and bundling logic.
• Integrate Siebel OM with external systems (e.g., ERP, Billing, Inventory, Logistics).
• Monitor and improve system performance and data integrity.
• Participate in regression testing and deployment activities for Siebel enhancements.
• Maintain documentation and provide production support for order and fulfillment tracks.

Required Skills & Experience:

• 5+ years of experience working with Siebel CRM, with a strong focus on Order Management and Fulfillment.
• Deep understanding of Siebel Data Model, Business Components, Workflows, and EAI.
• Hands-on expertise in Siebel Product Administration, Pricing Engine, and Product Configuration.
• Experience with Integration Objects, Web Services, and EAI for interfacing with downstream systems.
• Good exposure to Order Lifecycle Management, provisioning, and exception handling.
• Experience with Siebel Tools, Configuration, and Scripting (eScript, BS).
• Familiarity with Telecom, BFSI, or Utility domains (preferred).
• Strong analytical, communication, and documentation skills.

Preferred Qualifications:

• Experience in Agile environments.
• Knowledge of Oracle Cloud or other CRM platforms (for hybrid environments).
• Hands-on with EIM, Data Migration, or Open UI customizations.
• Familiarity with CI/CD tools and automated testing frameworks for Siebel.