Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Work closely to support end users onsite, together with an internal support team.
• Organize support/training/tasks/Configuration/integration that are deemed necessary to help in the successful adoption of the system across the client organization and ensure excellent customer satisfaction.
• Monitor, attend, prioritize, diagnoses, and resolves incidents according to agreed procedures and escalates unresolved incidents and seek for resolution. Progress reporting according to agreed procedures.
• Engage with customers and our internal team to support solution deployment, configuration, integration and the operation of Bentley software and any other solution as requested.
• Conducting system implementation activities such as user requirement study, installation, configuration, training, coaching and UAT.
• Good in communication and writing skill (e.g., reporting project progress, proposal etc.).
• Handle pressure situations, especially when dealing with complex client requirements or time pressure of delivery.
• Maintaining technical competency and remain current in technology and changes in the industry.
• Willing to learn and pick up new knowledge with less supervision.

Experience:

• 4-6 years of experience working in a technology career with experience in document management system, requirement management, hazard management, interface management or project management system.

Skills:

• Experience in handling customers on projects.
• ProjectWise administration and/or deployment skills will be a plus point.
• Experience in using Bentley ComplyPro will be a plus point.
• Understands Engineering and Construction industry knowledge (especially railway) is an advantage.
• Understands of relational databases, including administration, operation, and maintenance with Microsoft SQL Server. Good knowledge of networking, including TCP/IP and Microsoft Active Directory.  A thorough understanding of web technologies including Microsoft IIS.
• Excellent written and verbal communication skills.