About the role:

We are seeking a highly skilled Moveworks Expert to lead the implementation and integration of Moveworks with ServiceNow ITSM and Workday HR platforms. The ideal candidate will have deep hands-on experience with Moveworks automation, AI workflows, and seamless integration with enterprise applications, ensuring streamlined IT and HR service delivery.

Key Responsibilities:

• Lead the end-to-end implementation of Moveworks, including configuration, customization, and deployment.
• Integrate Moveworks with ServiceNow ITSM and Workday HR, enabling intelligent automation for ticketing, HR queries, and self-service resolutions.
• Collaborate with ITSM and HRIS teams to understand business processes and map them into automated workflows within Moveworks.
• Create, manage, and optimize AI-driven conversational experiences using Moveworks’ NLP capabilities.
• Ensure data integrity, security, and compliance during integration and operation.
• Monitor system performance, handle issues/escalations, and provide post-deployment support.
• Document configuration and implementation processes, best practices, and knowledge base articles.
• Train internal teams on Moveworks capabilities and integration outcomes.

Required Skills & Experience:

• 3+ years of hands-on experience with Moveworks (must-have).
• Strong background in ServiceNow ITSM – incident, request, change management modules.
• Experience integrating Moveworks with Workday HR – HR case management, employee self-service, etc.
• Proven ability to design and implement AI-powered solutions in enterprise environments.
• Solid understanding of ITIL processes.
• Familiarity with REST APIs, webhooks, and other integration methods.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, agile environment with cross-functional teams.

Preferred Qualifications:

• Moveworks Certification(s) (if available).
• ServiceNow and/or Workday Certifications.
• Experience working in large-scale enterprise environments.
• Exposure to additional enterprise collaboration platforms like Slack, MS Teams, etc.