Job Summary:

We are looking for a skilled Moveworks Developer and Administrator to build, manage, and optimize AI-powered solutions on the Moveworks platform. The ideal candidate will have a blend of development and administrative expertise in Moveworks, with experience in enterprise IT service automation and conversational AI tools.

Key Responsibilities:

• Develop and configure workflows, skills, and custom integrations on the Moveworks platform.
• Maintain and administer Moveworks bot configurations and integrations across systems (e.g., ServiceNow, Jira, Workday, Slack, MS Teams).
• Collaborate with stakeholders to understand automation opportunities and implement intelligent resolutions using Moveworks capabilities.
• Monitor bot performance and continuously improve accuracy, user experience, and business outcomes.
• Troubleshoot and resolve issues related to bot performance, data syncs, or integrations.
• Stay up to date with Moveworks feature updates and new capabilities and recommend adoption strategies.
• Support testing and deployment of new features and use cases.
• Ensure security, compliance, and data integrity in all bot implementations.

Required Skills & Qualifications:

• 3+ years of experience in Moveworks platform administration or development.
• Strong understanding of ITSM tools like ServiceNow, Jira, or Zendesk.
• Hands-on experience with chatbots, natural language processing (NLP), and AI automation platforms.
• Familiarity with Slack, Microsoft Teams, and other enterprise communication platforms.
• Experience in REST APIs, scripting, or integration tools.
• Strong problem-solving and analytical skills.
• Good communication and documentation abilities.

Preferred Qualifications:

• Experience with ticket classification, resolution automation, and conversational workflow design.
• Prior experience with AI/ML-driven support automation tools.
• Understanding of enterprise support operations (IT, HR, Finance).
• Moveworks platform certifications (if available).