Role Summary

We are seeking an experienced Operations Manager – TEM to lead and manage end-to-end Telecom Expense Management operations. The role involves overseeing billing, cost optimization, vendor management, and process improvement to ensure accurate telecom expense control and operational efficiency.

Key Responsibilities

• Manage day-to-day TEM operations including billing validation, dispute management, and inventory tracking.
• Oversee telecom expense audits and ensure accurate processing of invoices.
• Monitor and optimize telecom costs across voice, data, mobility, and network services.
• Lead vendor and carrier management, including negotiations and SLA governance.
• Develop and implement cost-saving initiatives and process improvements.
• Ensure compliance with internal policies and regulatory standards.
• Prepare and present operational reports, dashboards, and KPIs to leadership.
• Lead, mentor, and manage TEM operations teams.
• Coordinate with IT, Finance, Procurement, and Business Units for smooth operations.
• Handle escalations related to billing discrepancies and service issues.

Required Skills & Experience

• Bachelor’s degree in Business, IT, Telecommunications, or related field.
• 7+ years of experience in Telecom Expense Management or telecom operations.
• Strong understanding of telecom billing, contracts, and carrier services.
• Experience with TEM tools/platforms (e.g., Calero, Tangoe, Cass, Brightfin, etc.).
• Strong analytical, reporting, and cost optimization skills.
• Excellent stakeholder management and communication abilities.
• Proven experience in team leadership and operations management.
• Proficiency in MS Excel, reporting tools, and dashboards.

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Preferred Qualification

• MBA or relevant professional certification.
• Experience handling large enterprise telecom portfolios.
• Exposure to automation, RPA, or AI in expense management.
• Experience working with global carriers and multi-region operations.