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CASE STUDYModernizing Manufacturing Operations with Oracle Fusion Cloud

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CASE STUDYModernizing Manufacturing Operations with Oracle Fusion Cloud

Modernizing Manufacturing Operations with Oracle Fusion Cloud

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Salesforce Managed Services for a Data Center and Education Organization

Overview

A leading organization operating across the data center, education, and insurance sectors partnered with Digile to modernize its application support model. By delivering centralized Salesforce Managed Services and integration support, Digile streamlined operations, improved application reliability, reduced support costs, and established a scalable framework for 24/7 business-critical application management.

The organization relied on 12 in-house Java applications integrated with Salesforce, ServiceNow, and the TIBCO Integration Bus to support critical business operations. Managing these applications across multiple geographies creates operational complexity, inconsistent support, and rising maintenance costs.

The client needed a centralized support model that could consolidate resources, ensure around-the-clock application availability, reduce operational risks, and optimize costs without compromising service quality or business continuity.

Digile implemented a centralized managed services model leveraging offshore delivery centers in India and the Philippines to provide 24/7 application support, monitoring, and operational governance.

The engagement standardized support processes, improved application management, and established a scalable operating model that enabled proactive issue resolution while optimizing support costs.

The solution included:

  • Centralized support model
  • Offshore delivery centers
  • Salesforce application support
  • ServiceNow integration support
  • TIBCO integration management
  • 24/7 application monitoring
  • Risk mitigation and governance
  • Performance optimization
  • ServiceNow
  • Salesforce
  • Java
  • TIBCO Integration Bus

The managed services engagement established a scalable support framework that improved application reliability, operational efficiency, and service quality across the organization.

  • Centralized application support across distributed teams
  • Improved application performance and availability
  • Faster issue resolution through 24/7 support
  • Reduced operational risks with proactive monitoring
  • Streamlined resource management and governance
  • Lower support and maintenance costs through offshore delivery
  • Enhanced business continuity with disaster recovery planning
  • Scalable managed services model supporting future growth

By transitioning to a centralized Salesforce Managed Services model, the organization improved operational resilience, optimized support delivery, and created a strong foundation for long-term application management.

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