We are proud to announce that Digile has successfully obtained the ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 Certification, marking a significant milestone in our ongoing commitment to service excellence and customer satisfaction. This prestigious certification is a testament to our dedication to maintaining the highest standards in IT service management.

What are ISO/IEC 27001:2022 and  ISO/IEC 20000-1:2018?

The ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 Certification is an internationally recognized standard for IT service management (ITSM). It provides a framework that ensures organizations deliver consistent, reliable, and high-quality IT services. Achieving this certification demonstrates our ability to maintain effective service management processes, ensuring that our IT services meet customer needs and regulatory requirements while continuously improving.

The Journey to Certification

Obtaining the ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 Certification involved a thorough evaluation of our IT service management processes and practices. We conducted a comprehensive internal audit, followed by an external assessment by an accredited certification body. Throughout this process, we focused on enhancing our service management systems, ensuring alignment with global standards, and identifying opportunities for continuous improvement.

Our team worked diligently to refine our processes across all aspects of IT service management, from incident management and service delivery to customer support and feedback mechanisms. This certification is not just a recognition of our current practices but also a commitment to maintaining and enhancing our service management capabilities.

What This Means for Our Clients

For our clients, the ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 Certification is a guarantee of the quality, reliability, and efficiency of the IT services we provide. It reflects our unwavering dedication to delivering solutions that meet or exceed expectations. Our clients can be confident that we operate under a robust IT service management system that emphasizes operational excellence, risk management, and customer satisfaction.

This certification also reinforces our commitment to continuous improvement. By adhering to the ISO 20000-1 standards, we ensure that our processes evolve with industry trends and client needs, allowing us to offer innovative IT solutions that drive success for our clients.

Looking Ahead

Achieving the ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 Certification is a significant achievement, but it is just the beginning. At Digile, we view this as a foundation upon which we will build even greater capabilities. We are committed to maintaining and exceeding the standards set by this certification, continually improving our processes, and delivering exceptional value to our clients.

As we move forward, we will continue to uphold the principles of service excellence and customer focus that have been the cornerstone of our success. We are excited about the future and look forward to leveraging our ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 Certification to further enhance our IT service offerings and strengthen our relationships with clients worldwide.

View Our ISO/IEC 27001:2022 Certification for India Market

View Our ISO/IEC 27001:2022 Certification for Malaysia Market

View Our ISO/IEC 27001:2022 Certification for Thailand Market

View Our ISO/IEC 20000-1:2018 Certification

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