{"id":37086,"date":"2026-07-30T10:00:13","date_gmt":"2026-07-30T10:00:13","guid":{"rendered":"https:\/\/wp-test.digile.com\/?post_type=case-study&#038;p=37086"},"modified":"2026-08-24T05:35:09","modified_gmt":"2026-08-24T05:35:09","slug":"streamlining-it-service-management-with-servicenow","status":"publish","type":"case-study","link":"https:\/\/digile.com\/th\/client-story\/streamlining-it-service-management-with-servicenow\/","title":{"rendered":"Streamlining IT Service Management with ServiceNow"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"37086\" class=\"elementor elementor-37086\" data-elementor-post-type=\"case-study\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a79e1da e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-parent \" data-id=\"6a79e1da\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-c99b2ef e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"c99b2ef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/digile.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/GettyImages-1369055913.mp4&quot;}\"><div class=\"elementor-background-video-container elementor-hidden-mobile\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-4dbe4bd6 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4dbe4bd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Streamlining IT Service Management with ServiceNow<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-7c5abc0 e-flex e-con-boxed pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-parent \" data-id=\"7c5abc0\" data-element_type=\"container\" data-e-type=\"container\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-d071b0a e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"d071b0a\" data-element_type=\"container\" data-e-type=\"container\">\t\t<div class=\"elementor-element elementor-element-bc38f4e elementor-widget elementor-widget-image\" data-id=\"bc38f4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"540\" height=\"731\" src=\"https:\/\/digile.com\/wp-content\/uploads\/2026\/08\/Streamlining-IT-Service-Management-with-ServiceNow.png\" class=\"attachment-full size-full wp-image-47648\" alt=\"\" srcset=\"https:\/\/digile.com\/wp-content\/uploads\/2026\/08\/Streamlining-IT-Service-Management-with-ServiceNow.png 540w, https:\/\/digile.com\/wp-content\/uploads\/2026\/08\/Streamlining-IT-Service-Management-with-ServiceNow-222x300.png 222w, https:\/\/digile.com\/wp-content\/uploads\/2026\/08\/Streamlining-IT-Service-Management-with-ServiceNow-524x710.png 524w, https:\/\/digile.com\/wp-content\/uploads\/2026\/08\/Streamlining-IT-Service-Management-with-ServiceNow-443x600.png 443w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-51ac2fa e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"51ac2fa\" data-element_type=\"container\" data-e-type=\"container\"><div class=\"elementor-element elementor-element-ded1c1e e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"ded1c1e\" data-element_type=\"container\" data-e-type=\"container\">\t\t<div class=\"elementor-element elementor-element-a9a4e2a elementor-widget elementor-widget-heading\" data-id=\"a9a4e2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32f1349 elementor-widget elementor-widget-text-editor\" data-id=\"32f1349\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Digile helped organizations in the automobile, data center, and education sectors modernize their IT service management using ServiceNow. By implementing an integrated service management platform, the organizations improved service delivery, enhanced operational visibility, strengthened configuration management, and significantly reduced incident resolution times.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-16ff65f elementor-widget elementor-widget-pxl_divider\" data-id=\"16ff65f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pxl_divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pxl-el-divider wow skewIn default \" data-wow-delay=\"ms\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b874448 tabs-button e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"b874448\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"tabs-button\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"193414216\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1934142161\" data-tab-title-id=\"e-n-tab-title-1934142161\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1934142161\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tChallenge\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1934142162\" data-tab-title-id=\"e-n-tab-title-1934142162\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1934142162\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSolution\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1934142163\" data-tab-title-id=\"e-n-tab-title-1934142163\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1934142163\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tTechnology\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1934142164\" data-tab-title-id=\"e-n-tab-title-1934142164\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1934142164\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tResults and Impact\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1934142161\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1934142161\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-0ce692c e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"0ce692c\" data-element_type=\"container\" data-e-type=\"container\">\t\t<div class=\"elementor-element elementor-element-19f97eb elementor-widget elementor-widget-text-editor\" data-id=\"19f97eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The organizations faced fragmented IT service operations, resulting in slow incident resolution, duplicate tickets, and inconsistent service experiences. Disconnected tools and manual processes limited operational visibility, making it difficult for IT teams to manage incidents efficiently and deliver timely support.<\/span><\/p><p><span style=\"font-weight: 400;\">Inaccurate Configuration Management Database (CMDB) records and poorly integrated operational processes further affected governance, compliance, and decision-making. The organizations required a unified IT service management platform that could automate workflows, improve data quality, and deliver a consistent support experience across business functions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t<div id=\"e-n-tab-content-1934142162\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1934142162\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-f26f1ef e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"f26f1ef\" data-element_type=\"container\" data-e-type=\"container\">\t\t<div class=\"elementor-element elementor-element-373004d elementor-widget elementor-widget-text-editor\" data-id=\"373004d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Digile implemented an integrated ServiceNow platform that unified customer service, IT operations, and configuration management into a single service ecosystem. Intelligent automation and standardized workflows streamlined incident management while improving operational control across the enterprise.<\/span><\/p><p><span style=\"font-weight: 400;\">The solution enhanced customer support through self-service capabilities, strengthened infrastructure visibility with event management, and improved CMDB accuracy to provide a trusted foundation for IT operations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c91460c elementor-widget elementor-widget-heading\" data-id=\"c91460c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The solution included:\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-247d355 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"247d355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ServiceNow CSM implementation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Self-service portal<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Knowledge management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ITOM Event Management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Centralized event monitoring<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CMDB optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Configuration data integration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Managed support services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t<div id=\"e-n-tab-content-1934142163\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1934142163\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-ef7cad1 e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"ef7cad1\" data-element_type=\"container\" data-e-type=\"container\">\t\t<div class=\"elementor-element elementor-element-00d8c1a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"00d8c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ServiceNow Customer Service Management (CSM)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ServiceNow IT Operations Management (ITOM)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" fill=\"none\" height=\"300\" viewBox=\"0 0 24 24\" width=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><path d=\"m9.55009 19.91c-.44513-.0032-.87168-.1788-1.19-.49l-6.2-6.21c-.07076-.0689-.12699-.1514-.16539-.2424s-.05818-.1888-.05818-.2876.01978-.1966.05818-.2876.09463-.1735.16539-.2424l2.41-2.42c.32374-.31939.76023-.49847 1.215-.49847.45478 0 .89126.17908 1.215.49847l2.78 2.79c.03356.0324.07837.0505.125.0505s.09145-.0181.12501-.0505l7.35-7.35c.3202-.30682.7465-.47811 1.19-.47811s.8698.17129 1.19.47811l1.45 1.45c.3133.31482.4891.74088.4891 1.185 0 .44413-.1758.87018-.4891 1.185l-10.47 10.43c-.3183.3112-.74488.4868-1.19001.49zm-5.8-7.23 5.67 5.67c.03356.0324.07837.0505.125.0505s.09145-.0181.125-.0505l10.43001-10.42c.0324-.03355.0505-.07837.0505-.125s-.0181-.09144-.0505-.125l-1.45-1.45c-.0352-.03304-.0817-.05143-.13-.05143s-.0948.01839-.13.05143l-7.39 7.35c-.3197.3039-.7439.4733-1.18501.4733-.44108 0-.8653-.1694-1.185-.4733l-2.74-2.79c-.01481-.0206-.03433-.0375-.05694-.0491-.0226-.0116-.04765-.0176-.07306-.0176s-.05045.006-.07306.0176-.04212.0285-.05694.0491z\" fill=\"#ff683d\" fill-opacity=\"1\" data-original-color=\"#000000ff\" stroke=\"none\" stroke-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ServiceNow Configuration Management Database (CMDB)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t<div id=\"e-n-tab-content-1934142164\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1934142164\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-a62e3c5 e-con-full e-flex pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-child \" data-id=\"a62e3c5\" data-element_type=\"container\" data-e-type=\"container\">\t\t<div class=\"elementor-element elementor-element-3b72b95 elementor-widget elementor-widget-text-editor\" data-id=\"3b72b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The ServiceNow implementation established a connected IT service management ecosystem that improved operational efficiency, enhanced service quality, and provided greater visibility across the organizations&#8217; IT environments.\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accelerated incident resolution across IT operations<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved customer and employee service experience<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced operational visibility and governance<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased CMDB accuracy and data integrity<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced duplicate incidents and configuration records<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Streamlined IT service workflows through automation<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strengthened compliance and asset traceability<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optimized operational costs through process standardization<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">By modernizing IT service management with ServiceNow, Digile enabled the organizations to deliver faster, more reliable services while building a scalable foundation for future digital transformation.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a3db9 animated-fast gradient-hover-btn elementor-invisible elementor-widget elementor-widget-pxl_button\" data-id=\"a9a3db9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_delay&quot;:450}\" data-widget_type=\"pxl_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pxl-pxl_button-a9a3db9-5236\" class=\"pxl-button pxl-atc-link \" data-wow-delay=\"ms\">\r\n    <a href=\"\/contact-us\" class=\"btn  no-ef btn-default  inline pxl-icon--right\" data-wow-delay=\"ms\" data-target=\".pxl-page-popup-template-0\">\r\n                                            <span class=\"pxl--btn-text\" data-text=\"Unlock Your Next Success Story\">\r\n            Unlock Your Next Success Story        <\/span>\r\n            <\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-8458f32 e-flex e-con-boxed pxl-row-scroll-none pxl-column-none pxl-full-content-with-space-none pxl-shadow-blur-no e-con e-parent \" data-id=\"8458f32\" data-element_type=\"container\" data-e-type=\"container\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c767fe9 elementor-widget elementor-widget-heading\" data-id=\"c767fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recent Case Studies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddae86e elementor-widget elementor-widget-shortcode\" data-id=\"ddae86e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">    <div class=\"related-cards-section\">\n        <div class=\"related-cards-grid\">\n                                <a href=\"https:\/\/digile.com\/th\/client-story\/building-a-connected-oracle-ecosystem-for-a-global-data-center-provider\/\" class=\"related-card-link\">\n                        <article class=\"related-card\">\n                            <div class=\"related-image\">\n                                                                    <div class=\"ripple-bg has-ripple\" data-img=\"https:\/\/digile.com\/wp-content\/uploads\/2026\/09\/124845.jpg-768x432.jpeg\" style=\"background-image: url('https:\/\/digile.com\/wp-content\/uploads\/2026\/09\/124845.jpg-768x432.jpeg');\"><\/div>\n                                                            <\/div>\n                            <div class=\"related-content\">\n                                <div class=\"content-top\" style=\"display:flex; flex-direction:column; align-items:flex-start; width:100%;\">\n                                    <h3 class=\"font-poppins\">Building a Connected Oracle Ecosystem for a Global Data Center Provider<\/h3>\n                                    <p class=\"font-dm-sans\">Overview\t\tA global digital infrastructure and data center provider needed to strengthen it...<\/p>\n                                    <span class=\"read-more font-poppins\">\n                                        Read more \n                                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/right-arrow.svg\" alt=\"Arrow Right\" class=\"custom-svg-arrow\">\n                                    <\/span>\n                                <\/div>\n                            <\/div>\n                        <\/article>\n                    <\/a>\n                                    <a href=\"https:\/\/digile.com\/th\/client-story\/empowering-retail-growth-through-oracle-led-digital-transformation\/\" class=\"related-card-link\">\n                        <article class=\"related-card\">\n                            <div class=\"related-image\">\n                                                                    <div class=\"ripple-bg has-ripple\" data-img=\"https:\/\/digile.com\/wp-content\/uploads\/2026\/09\/6059.jpg-768x512.jpeg\" style=\"background-image: url('https:\/\/digile.com\/wp-content\/uploads\/2026\/09\/6059.jpg-768x512.jpeg');\"><\/div>\n                                                            <\/div>\n                            <div class=\"related-content\">\n                                <div class=\"content-top\" style=\"display:flex; flex-direction:column; align-items:flex-start; width:100%;\">\n                                    <h3 class=\"font-poppins\">Empowering Retail Growth Through Oracle-Led Digital Transformation<\/h3>\n                                    <p class=\"font-dm-sans\">Overview\r\nOne of Thailand\u2019s largest supermarket chains operated across multiple business e...<\/p>\n                                    <span class=\"read-more font-poppins\">\n                                        Read more \n                                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/right-arrow.svg\" alt=\"Arrow Right\" class=\"custom-svg-arrow\">\n                                    <\/span>\n                                <\/div>\n                            <\/div>\n                        <\/article>\n                    <\/a>\n                                    <a href=\"https:\/\/digile.com\/th\/client-story\/streamlining-global-operations-with-netsuite-managed-support\/\" class=\"related-card-link\">\n                        <article class=\"related-card\">\n                            <div class=\"related-image\">\n                                                                    <div class=\"ripple-bg has-ripple\" data-img=\"https:\/\/digile.com\/wp-content\/uploads\/2026\/08\/37629-768x512.jpg\" style=\"background-image: url('https:\/\/digile.com\/wp-content\/uploads\/2026\/08\/37629-768x512.jpg');\"><\/div>\n                                                            <\/div>\n                            <div class=\"related-content\">\n                                <div class=\"content-top\" style=\"display:flex; flex-direction:column; align-items:flex-start; width:100%;\">\n                                    <h3 class=\"font-poppins\">Streamlining Global Operations with NetSuite Managed Support<\/h3>\n                                    <p class=\"font-dm-sans\">Overview\r\nA global health and wellness organization relied on NetSuite to manage its order...<\/p>\n                                    <span class=\"read-more font-poppins\">\n                                        Read more \n                                        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/right-arrow.svg\" alt=\"Arrow Right\" class=\"custom-svg-arrow\">\n                                    <\/span>\n                                <\/div>\n                            <\/div>\n                        <\/article>\n                    <\/a>\n                        <\/div>\n    <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview Digile helped organizations in the automobile, data center, and education sectors modernize their IT service management using ServiceNow. By implementing an integrated service management platform, the organizations improved service delivery, enhanced operational visibility, strengthened configuration management, and significantly reduced incident resolution times. Challenge Solution Technology Results and Impact The organizations faced fragmented IT service [&hellip;]<\/p>\n","protected":false},"featured_media":40603,"template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"case-study":[172,170],"class_list":["post-37086","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-automotive","case-study-education"],"acf":[],"_links":{"self":[{"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/case-study\/37086"}],"collection":[{"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/types\/case-study"}],"version-history":[{"count":5,"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/case-study\/37086\/revisions"}],"predecessor-version":[{"id":48185,"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/case-study\/37086\/revisions\/48185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/media\/40603"}],"wp:attachment":[{"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/media?parent=37086"}],"wp:term":[{"taxonomy":"case-study","embeddable":true,"href":"https:\/\/digile.com\/th\/wp-json\/wp\/v2\/case-study?post=37086"}],"curies":[{"name":"\u0e14\u0e31\u0e1a\u0e40\u0e1a\u0e34\u0e25\u0e22\u0e39\u0e1e\u0e35","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}