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Streamlining Global Operations with NetSuite Managed Support

Overview

A global health and wellness organization relied on NetSuite to manage its order management, inventory, fulfillment, and financial operations across multiple markets. As operations expanded, manual processes, disconnected systems, data migration issues, and access-control gaps created challenges across day-to-day operations.

Digile provided ongoing NetSuite Managed Support to optimize business processes, automate high-volume activities, improve system integration, strengthen access controls, and enable operational expansion across international markets.

The organization faced several operational and system challenges:

Key challenges included:

  • Migrate inventory and BOM data into NetSuite while resolving invalid item references.
  • Eliminate inventory reconciliation gaps between NetSuite and Hybris.
  • Automate manual order management processes to support expansion into new markets.
  • Streamline high-volume operations, including bulk customer record creation.
  • Strengthen data security by restricting access to banking files and sensitive financial information.
  • Enhance NetSuite functionality with drag-and-drop attachments, PO approvals, product group loading, and QA capabilities.

Digile delivered ongoing NetSuite Managed Support through structured weekly sprints, tracked against a shared task log, to address operational priorities and continuously improve the platform.

The solution included:

The engagement significantly improved operational efficiency through automation, real-time system integration, and standardized processes. 23 support items were resolved in a single week, reflecting a rapid scale-up in support coverage and improved responsiveness to business requirements. Automated customer record processing and real-time inventory synchronization further reduced manual effort and reconciliation gaps.

The enhanced NetSuite environment also strengthened data security through role-based access controls while streamlining order management across multiple specialty channels. Standardized SKUs, shipping methods, and processes enabled operations in New Zealand and Australia, creating a more scalable and controlled foundation for continued growth.